How Davies Group brought structure and visibility to US hiring with Pinpoint
Professional Services
Lower
risk of candidates stalling
Improved
visibility for TA leaders and stakeholders
3,500
employees supported in the states
Executive summary
After Pinpoint was implemented in the UK at Davies Group, Liz Mellor, Talent Acquisition Lead for North America, led the rollout across North America. The team now uses Pinpoint to support hiring across a wide range of roles, from high-volume operational positions to confidential executive searches. With Pinpoint, Liz and her team improved visibility through automated reporting, strengthened recruiter accountability, and kept all candidate communication in one place. Pinpoint also integrates with ADP, Davies Group's HR system, creating a clear handoff from hiring into onboarding and payroll.
Industry
Professional Services
About Davies Group
Davies Group is a third-party administrator supporting major insurance carriers with claims, risk, and audit services. In North America, the business employs around 3,500 full-time staff and also works with roughly 2,000 independent contractors. Liz Mellor leads all Talent Acquisition for North America, overseeing recruiting across claims, risk, automation, IT, finance, and executive hiring.
“I just love that I can manage everything and every role in one place without having to jump between systems.”
Liz Mellor
Head of Talent Acquisition for North America, Davies Group
Use Case
1
Giving TA leaders visibility and control across hiring activity
The challenge
Leading Talent Acquisition for North America means balancing visibility, accountability, and candidate experience across a wide range of roles. Liz needed a clear way to understand what was happening across open roles and pipelines, without relying on manual trackers or constant follow-ups. Just as importantly, she wanted to ensure candidates didn't sit untouched in the process due to delays outside of recruiting's control.
The solution
Using Pinpoint's Reporting feature, Liz built a set of automated reports sent to the business throughout the week that cover requisition status, open roles, and recent hires. Liz also used the Pinpoint Scorecards feature to focus in on how quickly candidates move through each stage, giving clear insight into pipeline progress and helping the team act faster when bottlenecks appeared.
Improved
visiblity for leaders and stakeholders
Clearer accountability
on candidate progression
Lower risk
of candidates stalling
I have nine or ten reports that are automatically sent to the business, which gives me clear visibility into what's happening across roles and pipelines.
Liz Mellor
Head of Talent Acquisition for North America, Davies Group
Use Case
2
Supporting multiple hiring streams in one ATS
The challenge
The North America team hires across very different roles and seniority levels, from high-volume operational positions to confidential executive searches. Managing these different hiring motions typically requires separate tools or workarounds, making it harder to stay consistent and efficient.
The solution
Pinpoint enables the team to support multiple hiring approaches within one system. Recruiters use built-in email, text, and interview templates to manage day-to-day hiring and create a more consistent experience for candidates and hiring managers. For executive roles, Liz uses Pinpoint's confidential features to run discreet searches and share direct application links, while recruiters can easily use the LinkedIn Recruiter integration to promote roles.
One platform
for high-volume and confidential hiring
Consistent
experience for candidates and managers
Less context
switching between tools
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Love for Pinpoint
“I prefer Pinpoint over Workday and PeopleSoft because of the ease of use.”
“The fact that we survived hyperscaling from 600 employees to more than 1,300 in less than a year is the best testament to our success with Pinpoint.”
testimonial
“Pinpoint has completely changed how we work. We're more efficient, more consistent, and better equipped to give every candidate a great experience.”
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“We want to be the employer of choice, and having Pinpoint on board is going to help us achieve that.”
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“I love being able to text from Pinpoint because many of our candidates prefer it. The delivery receipts and history tab give me total visibility into the process.”
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“The communication before was not always perfect — there were a lot of mistakes along the way. Whereas now it's really a great experience for candidates.”
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Manage every hiring stream in one place
Support multiple roles, teams, and workflows in one platform, with the clarity and consistency your team needs.
G2
4.8
Capterra
4.8
SSR
4.8